cart 1

Frequently Asked Questions

Q: Can I cancel my order?

A: No. Due to the nature of shipping a live product all sales are final. We can adjust the delivery date and other details.

Q: Can I change my delivery date?

A: We cannot always guarantee that we can change to your requested date, but we will do our best to accommodate it. You can contact us at info@lobster207.com with your request.

Q: Can I add products to my order?

A: We are not able to add products to an order once it has been processed in our system, you will have to place an additional order.

Q: I forgot to use my coupon code. Can I apply it now?

A: Unfortunately, no, once the order has been processed in the system, we cannot add the coupon codes.

Q: Can I change my delivery/shipping address?

A: Yes, contact info@lobster207.com and give us the new address and we are able to make that change for you.

Q: One of my lobsters arrived dead. What do I do?

A: We recommend that you cook all lobsters when they arrive. Cook the dead lobster separately if the tail curls then it is still safe to eat. If you send us a picture of the dead lobster (after it has been cooked) (to info@lobster207.com we can refund you the cost of the dead one).

Q: Are “Halves” only half of a lobster?

A: No, Halves is the term used by the Lobstermen. It is a lobster that weighs between 1.49 and 1.73 pounds.

Q: I never received my tracking number?

A: Your tracking number is not generated until your order is packed and shipped (the day before your delivery date) at that time you will receive an email with your tracking information. If you do not receive the tracking information you may contact us the day before delivery and we will be able to provide it to you.

Q: Why was I charged $20 for shipping?

A: You picked a Saturday delivery date. UPS charges $20 for Saturday delivery.

Q: Can I waive my shipping cost?

A: We are not able to waive the shipping fee; it is set by UPS. Throughout the year we will run special promotions and have coupon codes that will give you free shipping.

Q: What is the refund policy?

A: All sales are final; we are not able to cancel any order once it has been processed.